PRIVACY RETURN POLICIES
Your Absolute Satisfaction is Guaranteed
We’re confident that you’ll be delighted with your SupeOlive purchase.
That’s why every product purchased from our website is backed by SuperOlive Satisfaction Guarantee:
If you are not absolutely satisfied with your purchase,
for any reason, let us know. We will promptly replace
the item or give you a refund as defined below. It’s that simple.
For details, please read our return policy.
Shipping and Returns
We strive to ship orders the same day they are placed, but in some instances orders may require up to two business days to ship.
We ship to 48 contiguous United States, or to PO Boxes, APO’s and FPO’s..
We also ship to Alaska, Hawaii and Puerto Rico via USPS Priority Mail. For all other shipping methods to these areas, please contact us at 650.591.1010 or email [email protected] to estimate any additional shipping costs.
We do not ship outside the United States (at this time).
In an effort to reduce the environmental impact of our packaging, we are using recyclable boxes and whenever is possible, wrapping material.
Our goal is to make your shopping experience as easy as possible.
When ordering, please check names, addresses and your contact information carefully. SuperOlive guarantees delivery only to the address that you provide us.
If the product returns to us due to wrong name/ address and arrives in good condition, we can send the package back out to you and charge you the shipping and handling. If the product does not arrive in good condition, you will be responsible for the charges of a new order.
Returns/ Exchanges Policy
At SuperOlive.com, we are proud to offer great values on the world’s best olive oils and olives.
Our goal is to help you choose the olive oils and olives that you will enjoy. It is SuperOlive’s intention to satisfy our customers.
For this reason, we will gladly issue a full refund to the original credit card for any unopened merchandise that is returned within 14 calendar days of the date of purchase. After the 14 calendar days, a store credit or exchange will be issued for any unopened merchandise returned up to 30 calendar days after purchase.
Email us the reason for your return and your request for exchange or refund at [email protected] or call us at (650) 591.1010. Please return items as soon as possible in the original packaging, and remember to insure it for full value.
If you’re not sure you will like a particular extra virgin olive oil or olives,
start with a small order of 1/2 liter bottle or one jar olives.
Return address to:
PO Box 444
Belmont, CA 94002-0444
Return shipping charges are the customer’s responsibility. Shipping and handling charges are NOT refundable. SuperOlive will refund shipping and handling charges if we have caused an error.
Return Policy for spoiled/ damaged items
We are proud for preparing, packaging and shipping your order with extreme care to make sure that our products arrive in the best condition.
Prices of our USPS shipments do not include insurance charges against any breakage or loss that may occur. Unless you request insurance coverage, you are assuming the risk of any and all responsibility for breakage or loss that may occur to your order.
Please inspect carefully your shipment immediately upon arrival. In the unlikely event that a product received is spoiled or damaged in the shipment, SuperOlive.com must be notified directly within 48 hours of receipt of the product(s) in question for appropriate action to take place. Email us at [email protected] with detailed information or call us at (650) 591.1010
For the insured orders, we may require you to hold on to the damaged items while we process a damage claim with the carrier. Please contact us before disposing of any damaged items.
For the non insured orders, we may require you to return any unopened products to us for quality control information and we will determine this once contacted, or we may need instead, the unopened sealed and/or corked necks of the bottles, cans, jars etc returned to process the claim.
Once damaged items have been returned to SuperOlive.com, we may decline or offer at our discretion a replacement, a discount, a refund or an account credit to be used for a later purchase. When we require the return of the damaged item(s), please ship them as soon as possible in the original packaging, using a traceable shipping method such us UPS or USPS.
If you have any further questions or need further assistance, please don’t hesitate to call us at 650.5910.1010
Security and Privacy
Questions regarding this Policy should be directed to [email protected] or we may also be contacted directly at the following address:
P.O. Box 444
Belmont, CA 94002
Information we collect
In order to better provide you with numerous products and services, we collect some information about you. Our primary goal in collecting information from you is to provide you with a smooth, efficient and customized experience while using our Site. We only collect information that is necessary for us to process your order. We may perform statistical analyses of aggregate customer behavior. This allows us to measure relative customer interest in the various areas of each of our Sites for product development purposes. Any information we collect is used for our own internal purposes to improve the content and navigation of our sites, to enhance users’ experiences when visiting our Sites, to customize the content and/or layout of our pages, and to provide the services required by an individual customer. We also use information to notify consumers about updates to our Sites, to complete user initiated transactions, to trace false orders and to contact consumers directly, or through our third-party service partners, for marketing purposes. The information collected from you includes Personally Identifiable, which are defined below:
Personally Identifiable Information: “Personally Identifiable Information” refers to information that lets us know the specifics of who you are and can be used to identify, contact or locate you. Personally Identifiable Information is requested when you register with us, order a product or service, fill out surveys, participate in contests or sweepstakes, correspond with us, or otherwise volunteer information, for instance, through the use of one of our reminder services. Personally Identifiable Information might include your name, mailing address, telephone number, mobile phone number, email address, and other identification and contact information. If you are using a reminder service on one of our Sites, we may ask you to provide the name, mailing address, email address, telephone number, mobile phone number, age, date of birth, anniversary date or other personal annuity date of you, a friend, a loved one, family members or other third parties, and certain holiday information that may reveal one’s religious background, so that we may send them or you a reminder about an event that could be made more special with the gift of our products. We may also collect certain financial information, like your credit card number. With this information, we can fill your service and product orders and better provide you with personalized services. You also may have the option of importing information into certain Sites from third-party software. This information may include these categories, as well as other categories of information that you have entered into these third-party programs.
With whom do we share your information?
The information collected by our Site is used to process orders, to keep you informed about your order status, to notify you of products or special offers that may be of interest to you, and for statistical purposes for improving our Site. Information collected by our Site is not shared with any other site or company.